Personalization of your order

To personalize your order, we can create a different color version of a given model, including ballet flats, pumps, ankle boots, and ankle boots. For boots, a custom order requires a specific calf circumference or a change in leather color.

Order personalization consists of two stages:

To place an order, purchase a standard color in your chosen size through the store, selecting the additional option "custom order" for a price of PLN 100. Please specify your chosen color in the order comments. After your purchase, we'll send you the standard color in your chosen size, along with a leather sample and a pre-paid return shipping label for the test pair. When choosing a size, it's best to choose the size you wear most often. If you sometimes wear a 38 and sometimes a 39, for example, the correct size for you will be a 38.
Once you have tried it on and chosen the perfect size and approved the leather colour, please send the standard model back using the attached label.

At this stage, you can still cancel your order if the model does not meet your expectations and the color is not to your liking.

If the item you choose is perfect and you know the right size, please send us an email confirming the size and color. We will then prepare the selected item according to your instructions within a maximum of 8 business days and ship it via your chosen shipping method.

Personalisation orders are not subject to exchange or return.